WHAT ARE THE FEATURES AND BENEFITS?

The SABO application is a highly efficient, cost-effective way for organisations of all types to manage, market and sell event tickets and products.

Below is a selection of some of the features and benefits SABO provides:

EASE OF USE

  • System is very easy to learn-training takes 1-2 days.
  • Setup new users, change seat holds and update event/product details in seconds.
  • Express sale feature for quick walk up sales to cut down queues using Credit Card Swipe facilities.
  • Copy function saves you setup time-copy and adjust price structures, hold templates, ticket layouts, events and products.

ONLINE SEAT SELECTION- For Reserved Seating Organisations.

  • Customers can select their own seats online. Clicking “seat view” allows users to see a representation of their view to the stage.
  • Option to prevent customers from leaving “orphan” seats-SABO suggests alternative seating options.

SYSTEM ACCESS/SECURITY LEVELS

  • Set up specific roles, such as Manager, Sales, Finance, Reporting etc. Restrict access across an organisation, venues, events/products, holds and reports. Restrict access to refunds, exchanges and reprints.
  • There is no limit and no additional cost for User access.
  • Create an optional ‘promoter/venue hirer’ role, to allow a promoter to access reports on their own event/product information. Eliminating calls for progress and sale updates. 

SELLING PROCESS

  • No approval process to get your events/products displayed and selling online.
  • Up to 5 different sales channels can be utilised. Integrated phone, subscription, walk-up, outlet and Internet sales.
  • Set your preferences such as reservation duration (how long the customer has to book their tickets) or your onsale and offsale timeframes (days/hours) as well as your maximum number of tickets against each source, i.e. limit the number of tickets being purchased in one transaction.
  • Allow your staff to pick their own sales page preferences — by event/product, by performance, by date, by event/product title, by day and more!
  • Automatically Send Print-at-Home tickets directly to the customer for phone, internet or outlet sales.
  • Simple refund process for credit card transactions simply press “refund” to refund straight back to the- customer’s credit card.
  • Easy exchange process that allows you to update a ticket type or exchange tickets to another product/performance/event.
  • Integrated phone, subscription, walk-up, outlet and internet sales.
  • Integration with cash drawers that automatically open during a cash sale.
  • Gift certificate generation and management —sell gift certificates online and use print-at-home technology to enable customers to receive the certificates instantly.
  • Accept group bookings online for groups of 10 or more, 15 or more — you set the combination.
  • Sell standard and flex-plan subscription or season tickets — sell them online and watch in real time as your seats sell out.
  • “Reserve” tickets and allow your customers to pay at a later date. Ability to adjust a reservation- cancel tickets/upgrade tickets without having to start all over again.
  • Allow customer to pay for the remaining balance of their reservation online.

REPORTS

  • Over 20 reports can be generated to provide you with detailed accounting and event analysis information. All reports are up-to-date and can be displayed on-screen or emailed as CSV/Excel to your nominated email account.
  • **New in 2011 SeatAdvisor is releasing a new reporting system that will allow you to build your own custom reports, interrogate your data and display data in graphical forms.

OTHER KEY FEATURES

  • Add “Operator Alerts” to inform users of important updates while they are working.
  • Change the date and time of a product/event or capacity within seconds.
  • As SABO is web based, you can access the system from any location as long as you have a user account. Work from home!
  • You control all ticketing and marketing. Own your own database and grow your audiences.
  • Create multiple sections for your venue, such as A Reserve, B Reserve, VIP. Set different ticket types and prices for each section. SABO handles unlimited venues in your organisation profile.
  • Setup your own booking fee charges as inside and outside charges as a dollar or percentage value, by source (walk up, internet etc), by ticket type, as a transaction fee or per ticket fee.

SUPPORT

  • Online training videos to assist staff training.
  • 24/7 support with a dedicated support team.
  • Client support system that allows clients to log issue and track progress.
  • SeatAdvisor User Forum provides an online forum where all users around the world can share ideas and practices.

FINANCE/PAYMENTS

  • System integrates with your own merchant account and all sales are directed straight into your bank account — we don’t take payments or hold funds on your behalf. We can also help you secure a merchant rate as low as 0.79% or 0.54% for registered charities.
  • Auto-reconciliation process that adjusts reports according to your bank’s reconciliation time.
  • Allocate a General Ledger account code/number to each event/product.

SCANNING

  • SABO prints a unique barcode onto each ticket issued. This barcode can then be scanned for authenticity using a wireless scanner or a scanner connected directly to a computer.

CUSTOMER LOGIN/MEMBERSHIPS

  • Attach patron profile attributes to specific customers e.g. customers tagged as “members” could access special offers not available to the general public.
  • Customers can identify themselves to SABO by creating a user account as part of a sales transaction. Customers may also log back in at any time to update their personal information, view their transaction history, regenerate confirmation emails for previous transactions, reprint print-at-home tickets and pay the remainder of a reservation.

TICKET PRINTERS/TEMPLATES AND PRINT-AT-HOME TICKETS

  • Select your preferred ticket delivery method: thermal tickets printed via a BOCA ,Practical Automation or DataMax printer, print-at-home tickets, office/venue collection or mail distribution
  • Batch print tickets for collection by performance/product, disposition (i.e. mail) or by customer to save time. The system can even print header cards (displaying customer details) at each order, tickets, receipts and arrange each order alphabetically!
  • Design your own ticket templates, header cards, gift certifiacates and receipts, add logos and barcodes.